Privacy Policy
We value the trust you place in Proofinder and are committed to protecting your privacy and the confidentiality of all information gathered during our engagements. This policy explains how we collect, process, store, and safeguard data, as well as the principles guiding our privacy practices. By using our services, you acknowledge and agree to the terms outlined below.
1. Information We Collect
Feedback & Observational Data
In the course of our market research, field studies, and mystery shopping
assignments, we collect observational and experiential feedback from field representatives acting as ordinary customers. This
may include detailed notes, ratings, visual documentation, and professional evaluations of products, services, facilities, and
staff interactions.
Personal Information
We may collect limited personal information from field representatives (e.g., names,
contact details, demographic data) solely for operational coordination. All personally identifiable information is anonymized
or aggregated before being shared with clients, ensuring no individual field representative can be identified.
Operational & Business Data
When working with clients, we may collect publicly available information and
operational details relevant to project objectives. Sensitive or proprietary business information is treated with the highest
degree of confidentiality.
2. How We Use the Data
Service Improvement
We analyze collected feedback to help clients enhance their products, services,
operational efficiency, and compliance with industry and brand standards.
Reporting & Strategic Insights
We prepare aggregated, anonymized reports that provide actionable
intelligence without exposing individual identities or sensitive details beyond the agreed scope.
Verification & Compliance
Data may also be used to verify regulatory, contractual, or brand compliance
as part of the agreed service.
3. Protecting Confidential Information
Confidentiality Agreements
All field representatives sign strict non-disclosure agreements (NDAs),
preventing them from sharing any specific details about client businesses with unauthorized parties.
Controlled Access
Only authorized Proofinder personnel directly involved in project execution, analysis,
or reporting have access to raw feedback data.
Secure Storage
Data is stored on secure, encrypted servers protected by industry-standard security measures,
including controlled access protocols, regular audits, and secure backup systems.
4. Information Sharing
With Clients
We share only aggregated and anonymized findings with clients, ensuring individual
contributors cannot be identified.
Legal Compliance
If legally required, we may disclose relevant data to authorized authorities, strictly
in accordance with applicable laws and regulations.
Third-Party Services
In rare cases, we may work with trusted service providers for secure data handling
or analysis. Such partners are bound by confidentiality agreements and comply with our privacy standards.
5. Your Rights
Access & Correction
You may request access to any personal information we hold about you and request
corrections if needed.
Withdrawal of Consent
If you no longer wish to participate in our programs, you may withdraw your consent
at any time by notifying us in writing.
6. Contact Us
If you have any questions, concerns, or requests regarding this policy or our privacy practices, please contact: info@proofinder.com